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| If your
question/answer was not found on this page, please email us at the address
below:
It may take up to 24 hours during normal weekdays to respond to your email and we do not answer emails on the weekend. We work very hard to answer every customer's question. Thank you for your understanding. |
| Thank you for doing business with Partmartone. |
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How do I pay for the
item I won or purchased from Partmartone?
PayPal: Credit Card: Money Order: Money Orders
or Cashier's Check: You MUST include on all payment forms: Name, physical shipping address, phone number, vehicle make, vehicle model, vehicle year, Ebay auction number, and paint code (if painted)
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Do you accept credit cards over the phone? We accept Visa, Mastercard, American Express, and Discover. You can place your order by calling 541-767-9830 (9am-5pm PST, Monday-Friday) |
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Do you accept
personal checks?
We do not accept personal checks under any circumstances. |
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Can I pay
using PayPal?
Yes, PayPal is the fastest and easiest way to pay for your item. Our PayPal id is [email protected]. |
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What
is your mailing address?
Partmartone, Po Box 1337, Cottage Grove, Oregon, 97424 |
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Have
you got my money order yet?
We usually get money orders 6 to 8 days after you put it in the mail. |
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After
you receive my payment, how long will it take to send out the item?
We require 5-10 business days to process unpainted orders and 10-15 business days to process painted orders. |
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When
should I expect to receive my item?
After our required processing time it usually takes our shippers between 3 to 5 business days to deliver. |
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How can I
track my item once it has been shipped?
If you item shipped Fedex Ground then you can track your package at www.fedex.com. If you item shipped Greyhound Package Express then you can track your package by calling 1-800-739-5020 |
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How much do I pay for shipping & handling?
All shipping and insurance prices are listed on the eBay auction. Shipping prices vary by item. |
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Does
insurance cost extra?
Insurance is included in the shipping price. |
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What
method of shipping do you use?
We use Fedex Ground for all items except for hoods, tailgates, Mustang fenders, Dakota fenders, full size Dodge fenders, and Ranger fenders. These Items will be shipped to the nearest Greyhound Package Express station in your area. |
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Can I
get my item faster?
No, we can not ship these any faster. |
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Can I combine
shipping on multiple quantities or auctions?
With some auction you may be able to combine shipping. These auctions are: headlights, corner lights, tail lights, and corner lights. No other parts may be combined for shipping. |
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Do you
ship internationally and what is the cost?
We no longer ship internationally. |
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Are shipping costs to Hawaii, Alaska,
and Puerto Rico different?
We no longer ship to Hawaii, Alaska, or Puerto Rico.
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If I pay
with a credit card can you send it to another address?
Yes, as long as that shipping information is included with your payment. |
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Can I
come to your location and pick up my item?
Yes, please call ahead of time. |
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Specific item Questions?
We will do our best to answer questions that are not answered by our auction ad you can email us at [email protected] or call us at 541-767-9830 (9am - 5pm PST, Monday - Friday) |
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What other items do you sell?
We sell fenders, bumpers, tailgates, grilles, spoilers, impact strips, radiators, radiator supports, A/C condensers, headlights, corner lights, tail lights and side markers. |
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Do
you leave positive feedback for your buyers?
Once transaction is completed, at your request, we will leave feedback. |
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Do you sell
wholesale to dealers at discounted or large quantity rates?
We do have large quantities of many of the items we are selling over eBay. Please email us at [email protected] for more information on current wholesale offerings. |
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Which side, passenger or
driver, is this auction for? LH-driver side and RH-passanger side
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Are these parts OEM or
aftermarket? The parts are aftermarket but made to all of the OEM specifications.
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Can you give me a price quote
on a hood? We no longer carry hoods.
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Do you need a paint code to
paint my part and where is it located? We must have a paint code to paint any part. Paint codes are usually located on the driver's side door post or in the glove box of your vehicle.
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What kind of paint do you use? We use Sikkens premium quality paint.
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Will this part fit my year of
vehicle? The years that are listed on the auction are the only years that the part will fit.
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What is
your return policy?
All damage claims must be reported to partmartonecom at time of delivery of package. Call our office at 541-767-9830. PartMartOne will not replace or refund damaged parts reported later than delivery time and date or any item that has been installed on vehicle. Any damaged items must be returned carefully in original packaging thru Fedex ground or greyhound GPX freight (whichever company was used in the original delivery) to: PartMartOne 78158 HWY 99, S. Cottage Grove OR. 97424. Upon receiving and inspection of item, PartMartOne will determine cause of damage. Issue replacement part or refund at PartMartOne's discretion. All parts painted or unpainted are subject this policy. |
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